NS2 Support Engineer:NSQ Job - (newtown square, pennsylvania) in Philadelphia, Pennsylvania For Sale

Requisition ID:
Work Area: Customer Service and Support
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Support Engineer
Location: Newtown Square, PA, US
Must be a U.S. Citizen
All internals must have managers approval to transfer
Work Area: Information Technology
Expected Travel: 0 : 20
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.(TM) (SAP NS2(TM)) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
POSITION DESCRIPTION
SAP National Security Services, SAP NS2, is seeking a Support Engineer.
SAP Enterprise Support is the industry:leading proactive support offering focuses on business continuity, business process improvement, protection of investment, and reducing total cost of operations (TCO) by helping customers to increase efficiencies and to decrease system downtime.
SAP Enterprise Support model provides tools, processes, and services that enable continuous improvement, holistic application lifecycle management for continuous innovation, business and operational process improvements, and levers to address TCO.
EXPECTATIONS AND TASKS
The Support Advisory Center Advisor performs the following mission critical support task:
:Remote support for Top:Issues acting as an additional escalation level, enabling 24X7 root.
WORK EXPERIENCE
:Experience with SAP products and technology preferred;
:Substantial IT experience; and
:Strong customer:facing experience.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
:U.S. Citizenship required;
:Substantial IT knowledge and good grasp of SAP solutions;
:Knowledge of SAP products and technology preferred;
:Ability to quickly gain insight into the customers solution landscape and business processes with excellent business process knowledge;
:Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Global Service and Support lines of services;
:Excellent customer management skills with strong customer:facing experience;
:Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning;
:Creates commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams;
:Presentation, communication, and conflict management skills;
:Strong interpersonal skills and assertiveness;
:Systematic, communicative, and creative focus; and
:Ability to be motivated by daily customer contact and to remain calm under pressure.
:Bachelor's degree preferred
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please sen
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